Delivery & Returns Policy
1. Delivery Information
– All orders are processed within 1–2 working days (excluding weekends and public holidays).
– We deliver using Royal Mail and other trusted UK couriers to ensure safe and reliable shipping.
– Standard delivery times within the UK are typically 2–5 working days from dispatch.
– Shipping costs are calculated at checkout and depend on order size and delivery location.
– You will receive an email confirmation with tracking details once your order has been dispatched.
2. Delivery Delays
While we aim to deliver your order on time, delays may occur due to factors beyond our control (such as postal strikes, adverse weather, or courier disruptions). Eco-Aquaa cannot be held liable for such delays but we will always do our best to keep you updated.
3. International Shipping
We may offer international delivery depending on your location. Delivery times and costs will vary. Please note that customers are responsible for any customs duties or import taxes.
4. Returns Policy
We hope you love your Eco-Aquaa products. However, if you are not fully satisfied, you have the right to return items within 14 days of receiving your order, in line with UK consumer law.
– Items must be unused, unopened, and in their original packaging.
– To request a return, please contact us at [Insert Support Email] with your order number.
– Customers are responsible for return postage costs unless the item is faulty or incorrect.
5. Refunds
– Once we receive and inspect your return, we will process your refund within 7–10 working days.
– Refunds will be issued to the original payment method used for purchase.
– Please note: due to hygiene reasons, certain opened cleaning products cannot be returned unless faulty.
6. Exchanges
If you wish to exchange an item, please contact us. Exchanges are subject to stock availability and must meet the same return conditions.
7. Faulty or Damaged Items
In the unlikely event that your order arrives faulty or damaged, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost to you.
14. Contact Us For all delivery or return enquiries, please reach out to us: 📧 Email: support@ecoaquaa.co.uk
– All orders are processed within 1–2 working days (excluding weekends and public holidays).
– We deliver using Royal Mail and other trusted UK couriers to ensure safe and reliable shipping.
– Standard delivery times within the UK are typically 2–5 working days from dispatch.
– Shipping costs are calculated at checkout and depend on order size and delivery location.
– You will receive an email confirmation with tracking details once your order has been dispatched.
2. Delivery Delays
While we aim to deliver your order on time, delays may occur due to factors beyond our control (such as postal strikes, adverse weather, or courier disruptions). Eco-Aquaa cannot be held liable for such delays but we will always do our best to keep you updated.
3. International Shipping
We may offer international delivery depending on your location. Delivery times and costs will vary. Please note that customers are responsible for any customs duties or import taxes.
4. Returns Policy
We hope you love your Eco-Aquaa products. However, if you are not fully satisfied, you have the right to return items within 14 days of receiving your order, in line with UK consumer law.
– Items must be unused, unopened, and in their original packaging.
– To request a return, please contact us at [Insert Support Email] with your order number.
– Customers are responsible for return postage costs unless the item is faulty or incorrect.
5. Refunds
– Once we receive and inspect your return, we will process your refund within 7–10 working days.
– Refunds will be issued to the original payment method used for purchase.
– Please note: due to hygiene reasons, certain opened cleaning products cannot be returned unless faulty.
6. Exchanges
If you wish to exchange an item, please contact us. Exchanges are subject to stock availability and must meet the same return conditions.
7. Faulty or Damaged Items
In the unlikely event that your order arrives faulty or damaged, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost to you.
14. Contact Us For all delivery or return enquiries, please reach out to us: 📧 Email: support@ecoaquaa.co.uk