Privacy Policy

1. Who We Are
Eco-Aquaa is a UK-based eco-conscious brand dedicated to affordable and sustainable cleaning solutions. Our mission is to create high-quality products that are kind to both your wallet and the planet.

2. Information We Collect
We may collect and process the following personal data when you use our services:
– Personal Information: Name, email address, phone number, billing and delivery address.
– Payment Information: Processed securely through trusted third-party payment providers (we do not store full card details).
– Website Data: IP address, browser type, device information, and usage patterns through cookies and analytics tools.
– Communications: Any correspondence with our support team, including email or contact form submissions.

3. How We Use Your Information
We use your information to:
– Process and deliver your orders.
– Improve our website, products, and customer service.
– Send important updates, such as order confirmations or delivery information.
– Share news, promotions, or offers (only if you opt-in to marketing communications).
– Comply with legal and regulatory requirements.

4. Legal Basis for Processing
We process your personal data under the following legal grounds:
– To fulfil a contract (e.g., delivering your purchases).
– With your consent (e.g., marketing emails).
– To comply with legal obligations.
– For our legitimate interests (e.g., improving our services).

5. Sharing Your Information
We only share your information with trusted third parties where necessary, such as:
– Payment processors to complete transactions.
– Delivery and courier services to fulfil orders.
– IT and website service providers for secure operations.
We never sell your personal data to third parties.

6. Cookies and Tracking
Eco-Aquaa uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies in your browser settings.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights (UK & GDPR)
You have the right to:
– Access the personal data we hold about you.
– Request correction of inaccurate or incomplete data.
– Request deletion of your personal data (where applicable).
– Restrict or object to the processing of your data.
– Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at [Insert Contact Email].

9. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: support@ecoaquaa.co.uk